—- Original Message —–
From: Paul Irish
Date: Wed, 14 Feb 2007 08:47:28 -0500
Subject: hold music
This hold music is infuriating. It makes me want to convince the entire PM team to use a different provider.
In addition to the all-to-often marketing messages, the music choice is terrible. The wailing guitar solo is loud and conspicuous.
I think the volume of all of it could be toned down quite a bit.
Anyway, though I write this in a state of frustration, I hope this feedback is received and digested with understanding. :)
From: Wright, Crystal
Sent: Wednesday, February 14, 2007 9:34 AM
Subject: RE: hold music - Thread:326586
Paul thank you for your feedback, we have provided your feedback to our Marketing Department. Have a great day.
Crystal Wright Quality Supervisor
On 2/14/07, Brown, Hattie firstname.lastname@example.org wrote:
Our marketing department is working to change this ASAP. The messages will rotate every 90 seconds (and be different) and the music will change out every few weeks.